Terms of Service
Last updated: · Operated by Mizan
These terms govern your use of this website, the questionnaire and the meal packages sold on our online store. By registering or ordering you agree to them.
1. Who we are
The operator’s legal name, registration and contact details must be published before live ordering is enabled. This service is intended for prepared-meal delivery in Saudi Arabia.
2. Eligibility
You must be at least 18 years old to register or order. By using the service you confirm that the information you give us is accurate and that you will update us if it changes.
3. Not medical advice
The questionnaire offers general estimates, not medical diagnosis or treatment. Health conditions, pregnancy, breastfeeding and medicines may require individual professional advice. Do not change treatment because of this plan.
4. Allergens
Ingredient filtering does not confirm allergen-free preparation. Kitchen procedures and cross-contact risks must be reviewed before any allergy or intolerance order.
5. Packages, prices and payment
Packages are fixed-duration purchases with no automatic renewal. Displayed prices are illustrative SAR amounts including estimated VAT. Final prices, delivery charges, payment methods and tax details require operator confirmation before checkout is enabled.
6. Delivery
Available delivery areas, dates and windows are shown only after operator confirmation. An unsupported address or unavailable date cannot proceed to ordering. Final storage and food-handling instructions must accompany the confirmed service.
7. Pausing, skipping and cancelling
Pause, cancellation and refund rules must be confirmed before ordering. No notice period or refund entitlement is promised here until the operator publishes its policy.
8. Your responsibilities
Your plan is calculated from the answers you give. Giving inaccurate information, or omitting a health condition or allergy, may make the plan unsuitable for you. We are not liable for consequences of inaccurate or incomplete information.
9. Intellectual property
The website, its texts, menus and designs belong to us or our licensors and may not be copied for commercial use without permission.
10. Liability
To the extent permitted by Saudi law, our liability is limited to the amount you paid for the affected package. Nothing in these terms limits liability that cannot be limited by law, including for consumer protection rights.
11. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and its regulations. Disputes are subject to the competent courts and authorities in Saudi Arabia.
12. Contact
For any question about these terms, message us on WhatsApp or use the contact details in the footer.